Serviceware SE, the listed leading European provider of software solutions for the Enterprise Service Management (“ESM”) market, will take over all shares of SABIO GmbH effective July 30, 2018. The purchase price is paid by Serviceware entirely out of the existing liquidity. SABIO is a leading provider of knowledge management solutions with a Software-as-a-Service (SaaS) business model. As a result of the take-over, Serviceware will be the first provider in the world to be able to integrate a knowledge management module into its Enterprise Service Management (ESM) platform. CatCap advised the shareholders of SABIO during the acquisition through Serviceware SE.
Alexander Holtappels, Founder and Managing Director of SABIO: ‘Serviceware is the ideal partner for us. We are excited about a joint future, because our solutions complement each other perfectly. SABIO will strongly supplement the Serviceware platform in particular in the field of customer self-service processes. As a result of the optimisation of self-service processes, our customers can already save today up to 30 percent of the costs arising there, whilst securing a higher quality. Serviceware will in future cover the value chain in Enterprise Service Management even more extensively. We very much appreciate being part of an owner-managed German software company in the future and playing a leading role together in a new area of the software market.’