Financial management for service processes – CATENIC Financial Management Solutions extend helpLine’s service offerings with cost, performance and resources control in service processes.
The PMCS.helpLine Software Group acquired the software company CATENIC AG on July 8th 2014. The company based in Munich, Germany, develops, distributes and implements software for the sustainable economic controlling of all IT and shared services in a company. The modular product suite Anafee™ establishes a thoroughly transparent financial management and automatizes any planning, calculating, billing and reporting process within service controlling.
With the acquisition, PMCS.helpLine Software Group extends its portfolio in the growth market service management. The Group-owned software solutions helpLine and Serviceware automatize all service processes within an organization that are necessary to provide a stationary or mobile service. Through the acquisition of CATENIC, Anafee™ adds a solution that outstandingly reflects the financial perspective of service processes.
“CATENIC perfectly fits our vision of enterprise service planning, with which we aim to offer a continuous standard software for all aspects of the service delivery”, comments Dirk K. Martin, managing partner PMCS.helpLine Software Group. “Our solutions helpline and Serviceware, with which our clients report their services and services processes, are accompanied by a comprehensive financial management, to better control service quality and service costs.”
“The acquisition by PMCS.helpLine Software Group is a confirmation of our strategy, to establish efficient financial management as a basic element for a comprehensive service management”, says Bernd Worlitzer, member of the board CATENIC AG. “The combination with the current products of PMCS.helpLine Software Group, results in a unique software portfolio.”
CatCap together with their Dutch Globalscope partner Solving Efeso initiated the transaction and advised PMCS.helpLine Software Group during the entire process.
About PMCS.helpLine Software Group
PMCS.helpLine Software Group is one of the leading providers of process optimizing solutions on the basis of innovative software as well as outstanding service. At seven locations in Germany, Austria, Switzerland, and the Netherlands, more than 220 employees work for PMCS. The Group-owned software solutions helpLine and Serviceware reflect the IT, customer service, and field service management seamlessly, without any media discontinuity. Furthermore, PMCS.helpLine develops and implements storage, systems, and security management solutions based on the products of leading technology partners. Since 2012, the Group has taken an innovative and unique consulting approach, connecting high-class management consulting with 15 years of experience in implementing service management projects.
About CATENIC AG
CATENIC AG, founded in 1999 and headquartered in Unterhaching (Munich, Germany), focuses on the financial management of administrative core functions in large companies and SMEs. Particularly with regards to SAP, CATENIC Anafee™ has taken the leading position among the controlling solutions generating transparent cost and performance structures for IT, financial, HR, and other shared services. Renowned companies from all industries rely on CATENIC’s financial management solutions for the value chain oriented control of the whole IT and shared services delivery, as well as to limit administrative costs sustainably.
CatCap and the international M&A network Globalscope offer integrated cross-border M&A consulting services for medium-sized transactions. CatCap – a partner led corporate finance firm – advises businesses and shareholders to realise their strategic objectives ensuring the highest level of quality. CatCap is managed by three partners and is based in Hamburg and Munich with 16 employees. Globalscope has 32 members in 27 countries with more than 300 professionals worldwide.