Bad Camberg / Leiden, 30.01.2012 – PMCS.helpLine Software Group has acquired the software developer MCH+. The Dutch company based in Leiden, close to Amsterdam, develops and distributes software designed for organizing and optimizing field service teams. With the acquisition, PMCS.helpLine Software Group extends its portfolio in the growing market segment of service management. The groups own software helpLine already covers the management of service processes and automates the workflow within an organization necessary for delivering services to a customer. The acquisition of MCH+ adds a cloudbased (Software as a Service) solution for all aspects of service operations on site at the customer. This includes an automated scheduling of service staff taking into account optimized route planning and customer preferences, smartphones apps for the distribution of optimized schedules and tasks to field service agents in real time, as well as functionalities around the tracking and approval of working hours for billing. Currently the MCH+ products support 15.000 mobile users. helpline is employed at about 500 companies.

Enterprise Service Planning: a Single Software for Service

“MCH+ is a perfect match to our vision of an Enterprise Service Planning: an end-to-end standard software covering all aspects of a service offering. While in many industries service offerings today contribute double digit percentages to company revenues and have a tremendous impact on customer loyalty, there has not been a solution for automating service processes on the market so far”, says Dirk K. Martin, Managing Partner at PMCS.helpLine Software Group. “Combining the technology of MCH+ and our service management software helpLine organizations can manage their service offerings in a single software solution, starting with the customer request up to the completion through a service technician and preparation for invoicing to the customer.”

„Our acquisition by PMCS.helpLine Software Group is a confirmation of our vision to completely cover the two central topics automated workforce management and mobility on a cloud-based platform“, says Hereward Burgers, co-founder of MCH+. “Together with the existing products of PMCS.helpLine Software Group we create a portfolio that enables our customers to increase the value created by their services. At the same time they can reduce the administrative burden of their service staff resulting in a higher work satisfaction.”

MCH+ has 20 employees and will remain an autonomous company within the PMCS.helpLine Software Group. Co-founder Burgers will lead the company as Managing Partner. In Germany MCH+ products will be distributed by helpLine GmbH as of now and offered as a stand-alone solution or in combination with helpLine either as SaaS or onpremise. The company will present first integration scenarios at CeBIT 2012 in Hall 3, Booth G15.

CatCap, together with its Dutch globalscope partner Solving IMCG, initiated the acquisition and advised the PMCS.helpline Software Group on the transaction.

About PMCS.helpLine:

PMCS.helpLine Software Group is a leading supplier of innovative software solutions and excellent service features enabling companies to optimise processes and thus reduce costs. The group consists of PMCS GmbH & Co. KG and helpLine GmbH in Germany, helpLine IT solutions GmbH in Austria and helpLine CLM AG in Switzerland. The members of PMCS.helpLine Software Group rank among the fastest growing technology companies and have been among the the Technology Fast 50 in Germany twice and once among the European Fast 500.

helpLine stands for the leading European service management software. Within PMCS and helpLine IT solutions the group additionally develops and implements solutions for storage, systems and security management − based on products of leading technology partners.

All of the group's companies have in common that they put the customer in the centre of all their business activities. With the group's motto “We live service!“ close to 200 employees group-wide strive every day to make our customers happy.

About MCH+:

MCH+ was formed in 2002 for the purpose of providing mobile support and other tools for healthcare providers using smart ICT solutions. MCH+ is a pioneer of online and real-time planning and working in the healthcare industry. Working more efficiently and effectively is good not only for healthcare organizations, but also particularly for their clients and the staff themselves. The systems developed by MCH+ help empower healthcare providers: never before have healthcare providers had the use of so many functions as are offered by Careware+ from MCH+. In recent years, MCH+ has increasingly been targeting other market segments besides the healthcare industry, such as direct sales and service engineers.

About CatCap GmbH:

CatCap supports knowledge-based enterprises and their shareholders in questions concerning the sale of shares and endowment with equity capital, the optimization of corporate portfolios and other strategic capital transactions at partner and enterprise level. Assistance is also provided to VC/private equity investors in the analysis of potential investments or during the divestment of their portfolio companies.

In 2011 CatCap successfully completed 19 transactions. CatCap is part of the international Globalscope M&A Partner network with 25 partners in Europe, USA and Asia.

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